Terms of Service

Effective Date: January 2026

Welcome to Vocelli Crofton! We're delighted you've chosen to visit our website and explore our authentic pizza and Italian cuisine. These Terms of Service are here to help create a positive experience for everyone who uses our website and services. We've worked to make these terms as straightforward and friendly as possible while ensuring we cover the important details that protect both you and our restaurant.

We believe in transparency and building trust with our community, so we encourage you to read through these terms carefully. If you have any questions or concerns, we're always here to help – just reach out to us at [email protected].

1. Acceptance of Terms

By accessing and using the Vocelli Crofton website at vocellicrofton.com, you're agreeing to follow these Terms of Service. Think of it as a friendly handshake that confirms we're both on the same page about how our website works and what we can expect from each other.

When you browse our menu, place an order, sign up for our newsletter, or interact with our website in any way, you're confirming that you:

Have read and understood these terms
Agree to be bound by them
Are at least 18 years old or have permission from a parent or guardian to use our services
Will use our website responsibly and in accordance with all applicable laws

If you don't agree with any part of these terms, we understand – but unfortunately, that means you won't be able to use our website. We hope you'll give them a chance, though, as they're designed to make everyone's experience better!

2. Service Description

Vocelli Crofton's website is your digital gateway to experiencing our delicious authentic pizza and Italian cuisine. We've created this online space to make it easy and convenient for you to:

Browse our full menu of pizzas, pasta dishes, salads, appetizers, and desserts
Place orders for pickup or delivery
Learn about our restaurant, our story, and our commitment to quality
Find our location, hours of operation, and contact information
Access special offers, promotions, and seasonal menu items
Stay connected with our community through updates and news

We work hard to ensure our website is accurate, up-to-date, and functioning smoothly. However, we want to be upfront with you: while we strive for perfection, there may be times when menu items, prices, or availability change without immediate notice on the website. We may also need to temporarily suspend service for maintenance or updates. If you ever notice something that doesn't seem right, please let us know so we can fix it quickly.

3. User Obligations and Responsible Use

We trust our customers and want to create a welcoming online environment for everyone. When you use our website, we ask that you help us maintain that positive atmosphere by:

3.1 Providing Accurate Information

When placing an order or creating an account, please provide truthful and complete information. Accurate details help us serve you better – whether that's getting your order right, delivering to the correct address, or reaching you if there's a question about your order.

3.2 Keeping Your Account Secure

If you create an account with us, you're responsible for keeping your login credentials confidential. Think of your password like the key to your home – don't share it with others. If you suspect someone has accessed your account without permission, please contact us immediately at [email protected].

3.3 Using Our Website Appropriately

We ask that you use our website only for its intended purpose – enjoying and ordering great Italian food! Please don't:

Attempt to interfere with or disrupt our website's functionality
Use automated systems or bots to access our services
Try to gain unauthorized access to our systems or other users' accounts
Post or transmit any harmful code, viruses, or malicious software
Use our website for any illegal or unauthorized purpose
Collect information about other users without their consent

4. Orders and Payment

We want your ordering experience to be smooth and hassle-free. Here's how it works:

4.1 Order Acceptance

When you place an order through our website, you're making an offer to purchase our products. We'll confirm your order, but we reserve the right to accept or decline any order for reasons such as product availability, errors in pricing or product information, or issues with payment verification. If we need to cancel your order, we'll let you know promptly and process any refund if payment has already been made.

4.2 Pricing and Payment

All prices listed on our website are in US dollars and are subject to change. We do our best to ensure all pricing is accurate, but if we discover an error, we'll contact you before processing your order. Payment is required at the time of order, and we accept various payment methods for your convenience. Your payment information is processed securely through trusted third-party payment processors.

4.3 Delivery and Pickup

For delivery orders, we'll do our best to get your food to you within the estimated timeframe, though delivery times may vary based on distance, weather, traffic, and order volume. For pickup orders, please wait for confirmation that your order is ready before arriving at our restaurant.

5. Intellectual Property Rights

Everything you see on our website – from our logo and brand name to our menu descriptions, photos, recipes, and design elements – represents our hard work and creative expression. We're proud of what we've built, and these materials are protected by copyright, trademark, and other intellectual property laws.

You're welcome to view and use our website for personal, non-commercial purposes, but please don't:

Copy, reproduce, or redistribute our content without permission
Use our logos, trademarks, or branding in your own materials
Modify or create derivative works from our website content
Use our recipes, photos, or descriptions for commercial purposes

If you'd like to use any of our content for a specific purpose, we're happy to discuss it – just reach out to us at [email protected].

6. User-Generated Content

We love hearing from our customers! If you submit reviews, comments, photos, or other content through our website or social media channels, you're granting us permission to use, display, and share that content in our marketing and promotional materials. We'll always appreciate your contributions to our community, and we may feature your feedback to help others discover what makes Vocelli Crofton special.

When sharing content, please keep it respectful, honest, and appropriate. We reserve the right to remove any content that violates these terms or our community standards.

7. Privacy and Data Protection

Your privacy matters to us. We collect and use your personal information in accordance with our Privacy Policy, which explains what information we gather, how we use it, and how we protect it. By using our website, you consent to our data practices as described in our Privacy Policy. We encourage you to review it to understand how we handle your information.

8. Limitation of Liability

While we work diligently to provide excellent service and maintain a reliable website, we want to be clear about the limitations of our liability. We provide our website and services "as is" and "as available."

To the fullest extent permitted by law, Vocelli Crofton, its owners, employees, and partners will not be liable for:

Any indirect, incidental, special, or consequential damages arising from your use of our website or services
Errors, mistakes, or inaccuracies in content
Personal injury or property damage resulting from your access to or use of our website
Interruptions or cessation of transmission to or from our website
Issues arising from third-party websites or services linked from our site
Delays in delivery due to circumstances beyond our reasonable control

This doesn't mean we don't care – quite the opposite! We're committed to resolving any issues that arise. However, we need to establish reasonable boundaries for legal protection. If you experience a problem, please contact us so we can work together to find a solution.

9. Food Allergies and Dietary Information

Your health and safety are incredibly important to us. While we provide information about ingredients and dietary options on our website, please understand that our kitchen handles various ingredients including common allergens like wheat, dairy, nuts, and shellfish.

If you have food allergies or dietary restrictions, we strongly encourage you to:

Contact us directly before placing an order to discuss your specific needs
Inform our staff about any allergies when ordering
Understand that while we take precautions, we cannot guarantee that cross-contamination will never occur

We want everyone to enjoy our food safely, and we're happy to work with you to accommodate your dietary needs whenever possible.

10. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services (such as payment processors or delivery platforms). These external sites have their own terms and privacy policies, and we're not responsible for their content or practices. We provide these links for your convenience, but we encourage you to review the terms of any third-party service you use.

11. Modifications to Terms

As our business grows and evolves, we may need to update these Terms of Service. When we make significant changes, we'll post the updated terms on our website with a new effective date. We encourage you to review these terms periodically to stay informed. Your continued use of our website after changes are posted means you accept the updated terms.

12. Termination

While we hope you'll be a part of our community for a long time, we reserve the right to suspend or terminate your access to our website if you violate these terms or engage in behavior that harms our business or other users. Similarly, you're free to stop using our website at any time.

If we terminate your access, any outstanding orders will be handled on a case-by-case basis, and we'll work with you to reach a fair resolution.

13. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the State of Maryland and the United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of our website will be resolved in the courts located in Anne Arundel County, Maryland.

Before pursuing formal legal action, we ask that you contact us first so we can try to resolve any issues directly. We believe most problems can be solved through open communication and good faith efforts on both sides.

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Our goal is to maintain a fair and functional agreement with all our users.

15. Contact Us

We're here to help! If you have questions, concerns, or feedback about these Terms of Service or any aspect of our website and services, please don't hesitate to reach out. We value open communication with our customers and community.

Contact us at:
Email: [email protected]
Website: vocellicrofton.com

Thank you for taking the time to read our Terms of Service. We're grateful for your business and look forward to serving you delicious, authentic Italian cuisine. Welcome to the Vocelli Crofton family!