Privacy Policy
Effective Date: January 2026
At Vocelli Crofton, we don't mess around when it comes to your privacy. This Privacy Policy tells you exactly what data we collect, why we collect it, and what we do with it. We're straight shooters—no legal jargon maze, no hidden agendas. When you order our authentic pizza and Italian cuisine through vocellicrofton.com, you trust us with your information, and we take that seriously.
This policy applies to all interactions you have with our website, whether you're browsing our menu, placing an order, or signing up for updates about our latest offerings. Read on to understand how we handle your data.
Information We Collect
We collect information that helps us serve you better. Plain and simple. Here's what we gather:
Personal Information You Provide
When you place an order or create an account, you give us specific details. We need this information to get your food to you hot and fresh:
- Contact Details: Your name, phone number, email address, and delivery address
- Payment Information: Credit card details, billing address, and transaction history
- Account Credentials: Username and password when you create an account
- Order Preferences: Dietary restrictions, favorite items, special instructions
- Communication Records: Messages you send us through contact forms, emails, or customer service interactions
Automatically Collected Information
Our website collects certain data automatically when you visit. This helps us improve your experience:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on site, links clicked, search queries
- Location Data: General geographic location based on IP address to verify delivery zones
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies
Third-Party Information
Sometimes we receive information about you from other sources, including payment processors, delivery partners, and marketing platforms. We combine this with data we collect directly to give you a seamless experience.
How We Use Your Information
We use your data for specific purposes. No surprises, no selling your information to random companies. Here's the breakdown:
Order Processing and Fulfillment
First and foremost, we use your information to process your orders. This means preparing your food, coordinating delivery, processing payments, and sending you order confirmations and updates. Without this data, we can't get our authentic Italian cuisine to your table.
Customer Service
We use your contact information to respond to your questions, resolve issues, and handle complaints. When you reach out to us, we keep records of our conversations to provide better service and track problem resolution.
Account Management
If you create an account, we use your information to maintain it, save your preferences, store your order history, and make future ordering faster and easier for you.
Marketing and Promotions
With your permission, we'll send you updates about special offers, new menu items, and exclusive deals. We think our promotions are worth knowing about, but you can opt out anytime. We respect your inbox.
Website Improvement
We analyze usage data to understand how customers interact with our site. This helps us fix bugs, improve navigation, optimize performance, and create a better overall experience.
Security and Fraud Prevention
We monitor transactions and account activity to detect and prevent fraudulent orders, unauthorized access, and security breaches. Protecting your data means protecting our business too.
Legal Compliance
We use and disclose information when required by law, to respond to legal requests, enforce our terms of service, and protect our rights and the rights of our customers.
Data Security
We protect your information with industry-standard security measures. Your data matters to us, and we've built multiple layers of protection:
Technical Safeguards
- Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
- Firewalls and Intrusion Detection: Network security systems monitor and block unauthorized access attempts
- Regular Security Audits: We conduct periodic assessments to identify and address vulnerabilities
Organizational Safeguards
We limit access to your personal information to employees and contractors who need it to perform their jobs. All team members are trained on privacy and security practices and bound by confidentiality obligations.
Data Retention
We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When we no longer need your data, we securely delete or anonymize it.
Reality Check: No security system is perfect. While we implement strong protections, we cannot guarantee absolute security. We'll notify you promptly if we discover any breach that affects your personal information.
Cookies and Tracking Technologies
We use cookies. They're essential for our website to function properly and to give you a personalized experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, including shopping cart operations and secure login
- Performance Cookies: Help us understand how visitors use our site so we can improve it
- Functionality Cookies: Remember your preferences and choices, like delivery address and favorite items
- Marketing Cookies: Track your activity across websites to deliver relevant advertisements
Managing Cookies
You control cookies through your browser settings. You can block or delete cookies, but doing so may limit website functionality. Some features won't work without cookies enabled.
Third-Party Services
We work with trusted third-party service providers to operate our business. These partners have access to certain information but only to perform specific tasks on our behalf.
Service Providers We Use
- Payment Processors: Handle credit card transactions securely
- Delivery Services: Coordinate food delivery to your location
- Email Service Providers: Send order confirmations, receipts, and marketing communications
- Analytics Platforms: Help us understand website traffic and user behavior
- Cloud Hosting Services: Store and process data securely
- Marketing Platforms: Manage advertising campaigns and customer communications
Third-Party Links
Our website may contain links to third-party sites, including social media platforms and partner businesses. We're not responsible for their privacy practices. When you leave our site, you're subject to their policies, not ours.
Your Rights and Choices
Your data belongs to you. You have rights, and we respect them. Here's what you can do:
Access and Correction
You can access and update your personal information through your account settings or by contacting us. We'll help you correct inaccurate data promptly.
Deletion
You can request deletion of your personal information. We'll comply unless we need to retain certain data for legal or legitimate business purposes, like completing pending orders or maintaining transaction records.
Marketing Opt-Out
Don't want promotional emails? Unsubscribe using the link in any marketing email or contact us directly. You'll still receive transactional emails about your orders—those are necessary for service delivery.
Cookie Preferences
Adjust your cookie settings through your browser or our cookie preference tool when available. Remember that blocking certain cookies may affect website functionality.
Do Not Track
Some browsers have "Do Not Track" features. Our website doesn't currently respond to these signals, but you can control tracking through cookie settings and opt-out mechanisms.
Children's Privacy
Our services are not directed to children under 13. We don't knowingly collect personal information from children. If we discover we've collected data from a child without parental consent, we'll delete it immediately.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). You can request information about the categories and specific pieces of personal information we've collected, the sources of that information, and how we use and share it. Contact us to exercise these rights.
Changes to This Policy
We update this Privacy Policy as needed to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through our website or by email. The effective date at the top tells you when this policy was last updated.
Continued use of our website after changes means you accept the updated policy. Check back periodically to stay informed.
Contact Us
Questions about this Privacy Policy? Concerns about how we handle your data? Want to exercise your privacy rights? Reach out to us directly.
Email: [email protected]
We respond to privacy inquiries promptly. When you contact us about privacy matters, include enough detail so we can address your specific concern. We may need to verify your identity before processing certain requests to protect your information.
Final Word
At Vocelli Crofton, we're committed to transparency and respect for your privacy. We collect only what we need, protect what we collect, and give you control over your information. Our goal is simple: deliver exceptional authentic pizza and Italian cuisine while safeguarding your personal data.
Trust is earned, not given. We work every day to earn yours—through great food and responsible data practices.